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Ratings & Reviews
Resident Reviews
|Recommended: YesNice — Every single thing is very nice.
response from property -Dear Robert,
Thank you, and we appreciate your feedback!
-Mansions of Prosper Team
|Recommended: YesGreat — Every thing they do is first rate.
Robert,
Thank you for your feedback! We always love to hear why our residents love us!
-The Mansions of Prosper Team
|Recommended: YesJust Moved-In — Not enough exposure to rate construction quality and maintenance staff. Our need for maintenance the first week of occupancy is not a real good sign.
Ground is very uneven. I have already fallen once.
Hi Charles,
We apologize for your experience. We are greatly concerned about your review and would love to bring a positive resolution. If you are open to discussing this matter further, please contact us at 469-659-7822.
-The Mansions of Prosper Team
|Recommended: NoOverpriced, Unmanaged, Uncaring. — Worst apartment I've lived in during 10 years of renting.
Zero rule enforcement.
-Cars parked in the street daily.
-Trash bags frequently laying around, all times of the day.
-Same cars parked in guest parking every day once literally had a car on a jack-stand for weeks
No response to complaints about excessively noisy neighbors, previous tenants nor the current ones.
-Neighbor has a constantly barking dog if they're not home, and even if they are home sometimes they don't do anything about the barking.
-Neighbor slamming doors at any and all hours of the AM.
-Neighbor shouting across the apartment at midnight or early AM, or deciding to have a full-volume conversation on the back patio past midnight.
-When I leave a complaint to the management office about the noise, I get ignored and or told to call the Courtesy Officer when issues occur.
-Leave multiple voicemails for the Courtesy Officer , nothing changes. Not certain this Courtesy Officer even exists.
Crazy to me how my first apartment that was 10 years old and half the cost in monthly rent was such a more enjoyable experience compared to this place.
Dear Alan,
Thank you for taking the time to leave us this review. We're sorry to hear that you didn't feel your experience merited a higher rating especially since you just renewed your lease with us. We work hard to make the experience as pleasant as possible for all of our residents but understand that concerns may arise.
We address each issue when brought to our attention and do have certain procedures in place for noise complaints to assist in a prompt resolution. One of which is to contact our courtesy officer at the time of occurrence (if after business hours) so we can identify and address the disturbance. We see you first contacted us regarding the noise in February of this year and we advised you of the proper procedures. Please keep in mind if you call the courtesy officer and do not leave a voicemail, that call will not be received.
Please feel free to reach out to us anytime at 469-659-7822 or through your Resident Portal with any concerns you have regarding the community. Again, we appreciate your feedback and the opportunity to address any concerns you may have.
Thank You,
The Mansions of Prosper Team
|Recommended: YesResident — Great staff and availability to answer questions.
Dear Resident,
We are so grateful for your feedback. We are beaming with pride knowing that we hit the mark and delivered a great experience.
Thank you so much,
The Mansions of Prosper Team
|Recommended: YesI Like It Here But... — I like living at the Mansions for many reasons for example having my own garage, backyard that I don't have to mow my lawn. But, I don't like that I can hear through the walls everything my neighbors say, I don't like that my yard has patches of dirt instead of grass, I don't like the fact that we have constant water problems whether its the bleach smell or the lack of pressure.
Dear Nina,
Thank you for taking the time to write a review about our community. We hope that you accept our sincerest apologies and we would like the opportunity to discuss and redefine your experience. Please contact us at 469-659-7822 or email us at leasing@mansionsprosper.com so that we may resolve any issues.
Thank You,
The Mansions of Prosper Team
|Recommended: YesVery Please — Very pleased with the property staff and the property itself.
Dear Chad,
Thank you for your review! You have honestly put smiles on our faces. Please come out to our next resident event; we would love to see you!
-Mansions of Prosper Team
|Recommended: YesPleasant Living — Mansions of Prosper is a wonderful place to live. I have been here since December, and I really feel safe with my wonderful neighbors. Mahalia was wonderful as well as all the ENTIRE office staff with anything needed to make me feel welcomed and comfortable. Beautiful place to live especially during the Holiday season.
Thank you, Stephanie, for the five-star rating and the shout-out to Mahalia. It truly means a lot to us! If you need anything, please do not hesitate to reach out to us at 469-659-7822.
-The Mansions of Prosper Team
|Recommended: YesResident — This is the most magnificent place I have ever lived From the first time I visited the website to my tour to my move-in - everything was perfection Destiny in the leasing office is amazing She has been with me every step of the way Thank you for my new home.
Dear Valerie,
Wow - thank you for the shout-out and the 5-star rating! We look forward to having you as a long-term resident! If there is anything you need, please do not hesitate to reach out.
Please join us at our next Resident Event.
Thank you,
The Mansions of Prosper Team
|Recommended: YesPlace Is Great — My family and I love living here.
Hi Vincent,
Thank you for taking the time to leave a review for us at The Mansions of Prosper. We're happy we could meet you and your family's expectations!
The Mansions of Prosper Team
|Recommended: Yes. — .
Thank you so very much for the 5-Star Rating!
|Recommended: YesGreat Place — Greet place
Dear Angelica,
Thank you for your rating! See you at our next resident event.
- The Mansions of Prosper Team
|Recommended: YesMansions Of Prosper Rating — Everything so far is great. No real issues as of now.
Thank you, Yvette! You have made our day with your 5-Star Rating!
|Recommended: YesJaynee Dooly — Everything and everyone has been great
Dear Jaynee. Thank you for your rating, and we appreciate your feedback!
|Recommended: YesNew To Mansions — So far everything has been very good. The few issues we noted have been dealt with in a timely manner. Communication has been extremely good. Would definitely recommend at this point
Dear Carla. Thank you for taking the time to write about our community! We appreciate your kind words, and we will continue to work hard to make your experience a positive one. We look forward to having you as a long-term resident! Please join us at our next Resident Event.